Introduction
Isolocity collects and processes your personal information in accordance with this privacy policy. This policy provides you with information regarding our global privacy and data protection policies, our obligations, and your rights under privacy laws applicable to Isolocity.
Isolocity is a subsidiary of CJB Consulting Ltd., a company organized and existing under the laws of Ontario, Canada.
Please note that Isolocity reserves the right to update or change this privacy policy at any time by posting an updated policy on its website(s) or as made available through the services. The most current version of this policy will govern Isolocity’s use of users’ personal information. By continuing to access the website(s) or services after changes are made to this policy, you agree to be bound by the revised terms.
Information That We Collect From You and Why we Collect It
The table below describes the personal information that Isolocity collects and why we collect it.
Categories of Personal Information
- User Data
- Usage Data
Description of the Category
- We collect personal information that you provide to us such as your name, email address, postal address, telephone number and other personal details that you may provide to us.
- We collect usage information that may identify you such as your location, IP address, browser type, operating system, and other details about the device you are using.
Collection Purposes
- We use this information to provide our services or products to you. Where you have consented, we may also use your information to send you promotional offers and marketing. You are free to withdraw this consent at any time.
- We use this information to: (i) generate analytics about how users browse and interact with the Services; (ii) help us understand our website activity, monitor and improve our website; and (iii) detect any attempts at tampering or interfering with the website.
Additional Collection Purposes: In addition to the collection purposes set out above, we may also collect your personal information for the following general purposes: (i) to help us enforce our Terms and Conditions; (ii) to evaluate and develop new features, technologies, and improvements to the website; and (iii) to conduct business planning, reporting, and forecasting.
Internal Access: Your personal information is accessible to Isolocity staff members with administrator access, which includes staff in operations, product development, customer success, and finance teams.
How We Collect Your Personal Information
1. Direct Interactions: You may provide us with your personal information through the services, by filling in forms, or by corresponding with us by mail, phone, email, or otherwise.
2. Automated Technologies or Interactions: As you interact with our website, we may automatically collect Usage Data by using “cookies”, identifiers for mobile devices, or other similar technology used to collect data. A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. Upon visiting a site that uses cookies, a cookie is downloaded onto your computer or mobile device. The next time you visit that site, your device will remember useful information such as preferences, visited pages, or logging-in options.
Cookies are widely used to add functionality to websites or to ensure they work more efficiently. Our website relies on cookies to optimize the user experience and ensure the services of the website function properly. Most web browsers allow some control to restrict or block cookies through the browser settings, however, if you disable cookies, you may find this affects your ability to use certain parts of our website or services. For more information about cookies please visit https://www.aboutcookies.org
Consent
By providing Isolocity with your personal information, or by visiting and using the Isolocity website, you consent to the collection, use, and disclosure of such information in accordance with this policy or for the purpose identified to you at the time you provided the personal information. If you wish to withdraw your consent or to opt-out at any time, including to remove yourself from our email or mailing list, please contact us.
Disclosing Your Personal Information
Isolocity may disclose personal information as follows:
- when permitted or required by law, such as in response to a subpoena or other legal process;
- to a transferee of all or part of Isolocity;
- to Isolocity service providers in accordance with below;
- to meet legal obligations, including but not limited to regulatory reporting obligations.
- to protect or defend Isolocity’s rights or property or those of Isolocity’s users.
Isolocity uses third-party processors as set out below to provide our services; these companies may process or store your information, such as your name, email or phone number, on our behalf.
We Use The Following Third Parties
1. We use Amazon Web Services to host this website. For more information about Amazon Web Services, please read their privacy policy at https://aws.amazon.com/privacy/
2. We use Forge to host our app and final code, and SendGrid for technical purposes. For more information about these please read their privacy policies:
a. https://forge.laravel.com/privacy
b. https://sendgrid.com/policies/security/
3. We use Google for cloud computing, machine learning, online storage, analytics, marketing, and mail services. For more information about Google, please read their privacy policy at https://policies.google.com/privacy
4. We use Pipedrive to provide CRM Sales services. For more information about Pipedrive, please read their privacy policy at https://www.pipedrive.com/en/privacy
5. We use Zapier to provide web workflow services. For more information about Zapier, please read their privacy policy at https://zapier.com/privacy/
6. We use ChargeOver to provide recurring billing services. For more information about ChargeOver, please read their privacy policy at https://chargeover.com/privacy-policy
7. We use Freshdesk to provide helpdesk and customer support. For more information about Freshdesk, please read their privacy policy at https://support.freshdesk.com/support/solutions/articles/50000000206-freshworks-privacy-update
8. We use Asana for project management and coordination. For more information about these products please read their privacy policy on their websites accordingly:
a. https://asana.com/terms#privacy-policy
9. We use Bambora (Worldline), PayPal, SparcPay and QuickBooks for billing and reporting purposes. For more information about these products, please refer to their privacy policies accordingly:
a. https://www.bambora.com/en/ca/privacy-policy/
b. https://www.paypal.com/ca/webapps/mpp/ua/privacy-full
c. https://www.intuit.com/privacy/
d. https://sparcpay.com/terms-of-service/
10. We use WordPress and Gravity Forms for document compilation and publishing. For more information about these, please read their privacy policy on their website:
a. https://www.gravityforms.com/privacy/
b. https://en-ca.wordpress.org/about/privacy/
11. We use Email Octopus for technical support. For more information about these, please refer to their privacy policy on their websites:
a. https://emailoctopus.com/legal/privacy
12. We use 8×8 for telecommunication purposes, to send and receive calls, texts and virtual call meetings. For more information about this service, please refer to their privacy policy on their websites:
a. https://www.8×8.com/terms-and-conditions/privacy-policy
13. We use Microsoft products for client support, and coordination, for dataManagement and other. For more on this, please refer to Microsoft’s Privacy Statement:
a. https://www.microsoft.com/en-us/privacy/privacystatement
14. We use CoScreen.co by Datadog for technical support. For more information about this, please refer to their privacy policy on their website:
a. https://www.datadoghq.com/legal/privacy/
15. We use Sentry as a self-hosted and cloud-based application for performance monitoring & error tracking. For more information about these, please refer to privacy policy on their website:
a. https://sentry.io/legal/privacy/3.1.0/
We strive to ensure all processors acting on our behalf act in accordance with this privacy policy.
Your Rights
You have the right to access personal information that Isolocity processes about you.
You can request from us information about:
- The personal information we hold about you
- The categories of personal information concerned
- The purposes of the processing
- Details to whom your personal information has/will be disclosed
- How long we retain your personal information
- If we did not collect the data directly from you, information about the source
- How to lodge a complaint with the correct supervisory authority
You may also request from us the following:
- That we update any incomplete or inaccurate data about you
- Request that we delete your personal information in accordance with applicable laws
If you have any questions or complaints or would like to request that we action your rights, please contact us at Isolocity, 5 – 200 Green Lane East, Unit 303, East Gwillimbury, ON, L9N 0Z7, Canada, or by emailing us at support@isolocity.com
To ensure your data is protected, if we receive a request from you to exercise your rights, we will ask you to verify your identity before acting on the request.
International Transfers
Your personal information may be processed outside your province or country of residence by us or the third parties we use. Your personal information may be processed in Canada and/or the USA. In such cases, we continue to protect the information with appropriate safeguards, but your personal information may be subject to the legal jurisdiction of foreign countries and governmental authorities. Where these transfers take place, we strive to ensure the same high standard of protection for your personal information at all times.
Security & Safeguarding Measures
We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your personal information. We use industry-standard encryption protocols, and approved transfer mechanisms. Please note, however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.
Our team receives training on the importance of privacy and data protection and is committed to following our internal policies.
How Long Do We Retain Your Data
Isolocity only retains personal information for as long as is necessary for the purposes for which it was collected unless longer retention is required by law. For further details on our data retention periods please contact us.
Where you have consented to us to use your details for direct marketing, we will keep this data until you notify us or otherwise withdraw your consent.
Children
We do not knowingly collect personal information from children under the age of majority. If you are under the age of majority, please do not submit any personal information through our services.
Links to Other Web Sites
Our services may contain links to other websites not controlled or operated by Isolocity. These links do not imply that we endorse these third-party sites. We recommend reviewing those websites directly for information on their privacy policies. We do not have any control over such websites, and, therefore, we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, or otherwise treat your personal information.
Accountability
Isolocity has designated a Privacy Compliance Officer to handle privacy matters and inquiries regarding personal information
October 2024 – Version 2.1
CJB – Confidential
