Isolocity Privacy Policy

PRIVACY POLICY

1. Introduction

CJB Consulting Ltd. ("Isolocity", "we", "our", or "us") have created this Privacy Policy (this "Policy") to demonstrate our commitment to protecting the personal information of the users of our website and services ("you" or "your"). This Policy explains:

  • what personal information we collect and why we collect it;
  • how we use your personal information;
  • who we share your personal information with; and
  • the choices you have to access, update, and remove your personal information.

As used in this Policy, "personal information" means any information about an identifiable individual or information that can reasonably be used to identify an individual, whether alone or in combination with other information. Personal information may include, an individual's name, home address, telephone number, email address, gender, or postal code.

2. Consent for Personal Information

  • 2.1 Consent. By providing Isolocity with your personal information, or by visiting and using our website, you consent to the collection, use, and disclosure of such information in accordance with this Policy or for the purposes identified to you at the time you provided the personal information.
  • 2.2 Permitted Disclosures. Personal information you submit to us is kept confidential and will only be disclosed: (a) as described in this Policy; (b) where you have provided your express consent to the specific disclosure; or (c) where required or permitted by applicable law, regulation, court order, or governmental or regulatory authority. In any event, any personal information provided by you is voluntary. Please note that revoking your consent may result in not being able to access or utilize certain Isolocity features or programs, including our services.
  • 2.3 Withdrawal of Consent. You have the opportunity to withdraw your consent, or to opt-out at any time. If you wish to withdraw your consent or to opt-out at any time, including to remove yourself from our email or mailing list, please contact us as set out in Section 12 below.

3. Information That We Collect From You and Why We Collect It

  • 3.1 Types of Personal Information and Collection Purposes. Isolocity collects and processes personal information in accordance with this Policy. The table below describes the personal information that Isolocity collects and why we collect it:
Categories of Personal InformationDescription of the CategoryCollection Purposes
User DataWe collect personal information that you provide to us such as your name, email address, postal address, telephone number and other personal details that you may provide to us.We use this information to provide you with our services or products requested by you.
Usage DataWhen you visit the Isolocity website, we collect usage information that may identify you such as your location, IP address, browser type, operating system, and other details about the device you are using.We use this information to: (i) generate analytics about how users browse and interact with the Services; (ii) help us understand our website activity, monitor and improve our website; and (iii) detect any attempts at tampering or interfering with the website.
Billing DataWe collect payment method details, billing address, and transaction history in connection with billing and subscription management.We use this information for invoicing and subscription management purposes.
  • 3.2 Additional Collection Purposes. In addition to the collection purposes set out in Section 3.1, we may also collect your personal information for the following general purposes: (i) to help us enforce our terms and conditions; (ii) to evaluate and develop new features, technologies, and improvements to the website; (iii) to conduct business planning, reporting, and forecasting; and (iv) to provide you with system or administrative messages.
  • 3.3 Special Category Information. We do not knowingly collect special categories of personal information (such as information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data used for identification, health data, or data concerning sex life or sexual orientation, or information relating to criminal convictions or offences) through our services. Please do not submit such information to us unless we have specifically requested it and you have provided your explicit consent.

4. How We Collect Your Personal Information

  • 4.1 Direct Interactions. You may provide us with your personal information through our services, by filling in forms, or by corresponding with us by mail, phone, email, or otherwise.
  • 4.2 Automated Technologies or Interactions. As you interact with our website, we may automatically collect usage data by using "cookies", identifiers for mobile devices, or other similar technology used to collect data. A cookie is a small text file sent from a website and stored on the user's computer by the user's web browser. Upon visiting a site that uses cookies, a cookie is downloaded onto your computer or mobile device. The next time you visit that site, your device will remember useful information such as preferences, visited pages, or logging-in options.
  • 4.3 Cookies are widely used to add functionality to websites or to ensure they work more efficiently. Our website relies on cookies to optimize the user experience and ensure the services of the website function properly. Most web browsers allow some control to restrict or block cookies through the browser settings, however, if you disable cookies, you may find this affects your ability to use certain parts of our website or services. For more information about cookies please visit https://www.aboutcookies.org.

5. Disclosing Your Personal Information

  • 5.1 Service Provider Arrangements.
    • (a) We may transfer (or otherwise make available) your personal information to our affiliates, subsidiaries, and other third parties who provide services on our behalf. Our third-party service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for any other purpose.
    • (b) To the extent that any personal information is provided to these third-party service providers, Isolocity requires such service providers to be bound by obligations consistent with this Policy and that such providers only collect, use, or disclose users' personal information for the purposes of providing to Isolocity the services set out in this section. For more information about the way in which our third-party service providers treat your personal information, please contact us as set out in Section 12 below.
    • (c) Presently, Isolocity discloses personal information to the following third-party service providers for the identified purposes:
Service ProviderPurposePrivacy Policy
Amazon Web Services, Inc.Hosting our website and services.For more information about Amazon Web Services, please read their privacy policy at https://aws.amazon.com/privacy/.
SendGrid, Inc.Delivering transactional emails, including account notifications and password resets.For more information about SendGrid, please visit https://sendgrid.com/policies/security/.
Google LLCBusiness email, document storage, and collaboration tools (Gmail, Google Drive, Google Docs).For more information about Google, please read their privacy policy at https://policies.google.com/privacy.
PipeDrive Inc.Customer relationship management (CRM) tool to store and manage sales and customer contact information.For more information about PipeDrive, please read their privacy policy at https://www.pipedrive.com/en/privacy.
Zapier, Inc.Automating workflows and managing data transfers between connected applications.For more information about Zapier, please read their privacy policy at https://zapier.com/privacy/.
RykeLabs, Inc. (d/b/a ChargeOver)Subscription billing and invoicing, processing customer billing and payment-related data.For more information about ChargeOver, please read their privacy policy at https://chargeover.com/privacy-policy.
Freshworks Inc. (d/b/a Freshdesk)Customer support helpdesk to manage and respond to support tickets and customer inquiries.For more information about Freshdesk, please read their privacy notice at https://www.freshworks.com/privacy/.
Asana, Inc.Internal project and task management.For more information about Asana, please read their privacy policy at https://asana.com/terms#privacy-policy.
Shift4 Payments, Inc.Processing payments, managing financial transactions, and handling accounting and bookkeeping data.For more information about Bambora, please read their privacy policy at https://www.bambora.com/en/ca/privacy-policy/.
PayPal, Inc.Managing financial transactions and handling accounting and bookkeeping data.For more information about PayPal, please read their privacy policy at https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.
2144482 Ontario Limited (d/b/a SparcPay)Processing payments, managing financial transactions, and handling accounting and bookkeeping data.For more information about SparcPay, please read their privacy policy at https://www.SparcPay.com/privacy-policy/.
Inuit Inc.Processing payments, managing financial transactions, and handling accounting and bookkeeping data.For more information about Inuit, please read their privacy policy at https://www.intuit.com/privacy/.
Three Hearts Digital Ltd. (d/b/a Email Octopus)Sending marketing and/or transactional email communications to customers.For more information about Email Octopus, please read their privacy policy at https://emailoctopus.com/legal/privacy.
8x8, Inc.Telecommunications purposes (calls, texts, virtual meetings).For more information about 8x8, please read their privacy policy at https://www.8x8.com/terms-and-conditions/privacy-policy.
Microsoft CorporationProductivity and collaboration tools (Word, Excel, Teams).For more information about Microsoft, please read Microsoft's Privacy Statement at https://www.microsoft.com/en-us/privacy/privacystatement.
Microsoft Corporation (Microsoft Clarity)Website analytics and user behaviour tracking to understand and improve website usage.For more information about Microsoft Clarity, please read their privacy policy at https://clarity.microsoft.com/privacy.
Datadog, Inc.Technical support.For more information about DataDog, please read their privacy policy at https://www.datadoghq.com/legal/privacy/.
Functional Software, Inc. (d/b/a Sentry)Application error monitoring and performance tracking.For more information about Sentry, please read their privacy policy at https://sentry.io/legal/privacy/3.1.0/.
Userpilot, Inc.User experience and product adoption platform for in-app guidance, onboarding flows, and feature announcements.For more information about Userpilot, please read their privacy policy at https://userpilot.com/privacy-policy/.
Laravel Holdings Inc. (Laravel Nightwatch)Application monitoring and observability.For more information about Laravel Nightwatch, please read their privacy policy at https://nightwatch.laravel.com/legal/privacy-policy.
n8n GmbHWorkflow automation platform to automate workflows and manage data transfers between connected applications.For more information about n8n, please read their privacy policy at https://n8n.io/legal/privacy/.
Webflow, Inc.Website hosting and content management platform.For more information about Webflow, please read their privacy policy at https://webflow.com/legal/privacy.
OpenAI, LLCProviding AI-powered features for content generation, customer support, and data analysis.For more information about OpenAI, please read their privacy policy at https://openai.com/policies/row-privacy-policy/.
Anthropic, PBCProviding AI-powered features for content generation, customer support, and data analysis.For more information about Anthropic, please read their privacy policy at https://www.anthropic.com/legal/privacy.
  • 5.2 Sale of Business. We may disclose your personal information as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or substantially all of our assets or as part of a corporate reorganization or other change in corporate control. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.
  • 5.3 Legal. We cooperate with law enforcement inquiries and demands for information that are made under force of law. We are also cognizant of the need to address emergencies. Therefore, we may disclose your personal information (i) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation; (ii) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding; (iii) as otherwise required under any applicable law, rule, or regulation; and (iv) in good faith, to protect or defend our rights or property or those of other users.

6. Your Rights and Access

Please note that some of these rights are only available to you under applicable privacy laws, and may not apply to every individual. Where you exercise a right described in this section, we will apply the rights available to you under the privacy laws of your jurisdiction of residence.

  • 6.1 Access. You have the right to access personal information that we process about you. You can request from us information about: (i) the personal information we hold about you; (ii) the categories of personal information concerned; (iii) purposes of the processing; (iv) details to whom your personal information has/will be disclosed; (v) how long we retain your personal information; (vi) if we did not collect the data directly from you, information about the source; and (vii) how to lodge a complaint with the correct supervisory authority.
  • 6.2 Correction of Inaccuracies. You have the right to request the update and correction of inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law, by emailing or writing to us at the contact information set out in Section 12 below.
  • 6.3 Deletion. You may request that we delete your personal information in accordance with applicable laws.
  • 6.4 Restrictions on Processing. You may request that we restrict our processing of your personal information in certain circumstances permitted by applicable law.
  • 6.5 Data Portability. You may request that we provide you with, or transfer to another organization, your personal information in a structured, machine-readable format, where applicable.

We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information record. If you have any questions or complaints or would like to request that we action your rights, please contact us as set out in Section 12 below.

7. International Transfers and Security Measures

  • 7.1 International Transfers. Please note that your personal information may be processed outside your province or country of residence, including Canada, the United States, the United Kingdom, and countries within the European Union. In such cases, we continue to protect the information with appropriate safeguards, but your personal information may be subject to the legal jurisdiction of foreign countries and governmental authorities.
  • 7.2 Security Measures. We make reasonable efforts to provide a level of security appropriate to the risk associated with the processing of your personal information. We use industry-standard encryption protocols, including encryption of data in transit (using TLS 1.2 or higher) and at rest (using AES-256 encryption or an equivalent standard), multi-factor authentication where appropriate, and approved transfer mechanisms. It is important to remember that no method of transmitting or storing data is completely secure. Mail, voice communications, faxes, and data transmissions over the Internet are all susceptible to possible loss, misrouting, interception, and misuse of the information being communicated or transmitted.

8. Data Retention

We only retain personal information in accordance with our data retention policies. Following the period set out in our data retention policies, personal information is anonymized or deleted. For further details regarding our data retention periods, please contact us as set out in Section 12 below.

9. Third Party Links

Our website may contain links to other websites not controlled or operated by us. These links do not imply that we endorse these third-party sites. We recommend reviewing those websites directly for information on their privacy policies. We do not have any control over such websites, and, therefore, we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, or otherwise treat your personal information.

10. Children

We do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information through our services.

11. Amendments

Please note that we reserve the right to update or change this Policy at any time. In accordance with our obligations under applicable laws, we will notify you of any changes by posting an updated Policy on its website(s) or as made available through the services. The most current version of this Policy will govern our collection, use, and disclosure of your personal information. By continuing to access the website(s) or services after changes are made to this Policy, you agree to be bound by the revised terms.

12. Contact Us

To review or update the personal information we hold about you, withdraw your consent to our collection, use or disclosure of your personal information, request removal from an email or mailing list, or submit a complaint about our privacy practices, please contact us at:

Isolocity
Attn: Privacy Officer
Email: support@isolocity.com

See the Difference

Integrations

Connect your system with the rest of your software stack, and sync information with outside sources, including:

Lab Results

Customer Support Software

Commerce Platforms

Accounting Software

Production Software

Lab Results

Currently, we have integration with Microsoft Azure for SharePoint and OneDrive, QAD ERP, Dutchie POS, Elevated Signals, CertiCraft, MJ Freeway, and many more.
The options for integration are limitless with our open API.